Privacy Policy

Effective date: September 17, 2026

Decatur Towing Pros operates this website and the related phone and email channels used to request towing and roadside help in the Decatur and Macon County area. This page explains what information we may receive, how we use it, and the choices available to you.

Information Collected Through the Site and Calls

When you fill out the service-request form, the fields you complete (name, email, phone, city or location, service type, and free-text message) are transmitted to us so we can respond. If you call or email instead, we receive whatever details you choose to share about your location, vehicle, and situation. Technical data such as browser type, approximate region, and pages viewed may be logged by the hosting environment or standard analytics tools for security and site-performance purposes.

How That Information Is Used

We use contact and location details to dispatch a truck, provide a quote, follow up on a request, or answer questions about service. We do not sell personal information. Limited sharing occurs only with service providers that help us run the site or communications (for example, form delivery, email, or hosting), and only to the extent needed for those functions. We may also disclose information if required by law or to protect safety and property in connection with an emergency call.

Retention and Security

Service-request records are kept as long as needed to complete the job, handle follow-up questions, or meet basic business and legal record-keeping needs. We apply reasonable administrative and technical safeguards; no method of transmission or storage is completely risk-free.

Cookies and Similar Technologies

The site may use essential cookies or similar storage so forms and navigation work correctly. If analytics are enabled, they may collect aggregated usage information. You can control cookies through your browser settings; disabling some types may affect form functionality.

Children

This site is aimed at adults arranging vehicle towing or roadside assistance. We do not knowingly collect personal information from children under 13.

Your Requests

Depending on applicable law, you may ask to access, correct, or delete personal information we hold about you, or to limit certain uses. Contact us at the email or phone listed on the site and we will respond within a reasonable time.

Updates

We may revise this policy when practices or legal requirements change. The effective date at the top of the page will be updated when material changes are made. Continued use of the site after an update constitutes acceptance of the revised policy to the extent permitted by law.

Contact for Privacy Questions

Decatur Towing Pros
Email: info@decaturtowingpros.com
Phone: (217) 571-9115